Terms of service
Last updated October 2026
These terms cover your use of Salon Edge Software ("the service"), provided by Salon Edge Software ("we", "us"), by the salon or stylist who signs up ("you").
Your account
- Keep your password private. You're responsible for what happens under your account and your staff's logins.
- Your clients' information belongs to you. We keep it private, separate from every other salon's, and use it only to run the service for you. See the privacy policy.
- You can export or ask us to delete your data. If you close your account, we delete your data within 90 days, except what the law requires us to keep.
Free trial and billing
- New accounts start free. Your free month begins when your texting is approved by the phone carriers, and the free trial ends no later than 60 days after you sign up.
- To keep using the service after the trial, choose a plan and add a card. Plans renew automatically each month or year until you cancel.
- You can cancel any time in Admin › Billing. You keep access until the end of the period you've paid for. We don't give refunds for partial periods.
- If a payment fails, we'll retry it and let you know. If it still can't be collected, your account is paused until it's paid; your data is kept.
- We may change prices with at least 30 days' notice before your next renewal.
Texting your clients
- You'll only text clients who agreed to receive texts from you (on your signup or booking form, or by telling you it's OK), and you'll honor STOP requests (the service does this automatically).
- Texts are about appointments and your clients' visits. No texts unrelated to your salon, and nothing illegal, hateful or misleading.
- To get your texting approved, we register your business with the phone carriers using the details you give us, which must be true and complete. Approval is up to the carriers and usually takes 1–2 weeks.
- Texting may be limited or paused if the carriers require it or if it's used against these terms.
Using the service fairly
- Don't try to break, overload, or get around the security of the service, or access another salon's information.
- We may suspend an account that puts the service, other salons, or clients at risk. We'll tell you why when we can.
Our part
- We work to keep the service running and your data safe, with nightly backups. The service is provided "as is"; we can't promise it will never be interrupted.
- To the extent the law allows, our total liability to you is limited to what you paid us in the 12 months before the claim. We aren't liable for lost profits or indirect losses.
- We may update these terms; we'll tell you about important changes before they take effect.